Serving customers through a digital channel such as Instagram DM instead of via the phone reduces the cost to your business. Now allow your customers to view, shop, share and engage with your business via Instagram. More easily attract a new audience by adding Instagram to your digital CX strategy. For Your Business Reduce the cost of serving your customers by deflecting them to a digital channel. lyberty kennedy 1 year ago he also asked me if i had pictures of children and i have reported his account so many times and nothing has happened to his. In addition, now your agents can view all Instagram DMs just as they would any other channel without needing extra training. You can contact Instagram support by phone at 1-88 or via Instagram's online Help Center. Your agents can now seamlessly interact with customers contacting your business via Instagram DM's. For Your Agents Agents want to solve customers' issues quickly no matter how they choose to contact your organization. In addition, customers can reduce the effort required to solve their issues via a channel where they are already spending time. Not only can your customers like and share your content and buy your products, but now they can continue their journey with your brand without leaving Instagram. Benefits of Using Instagram DMs in Engage Cloud Contact Center Platform For Your Customers Customers want to communicate with businesses using a channel that is convenient to them, not what is convenient to you. Your agents won't notice the difference, but your customers and bottom line will. It's easy to set up and only takes 2 minutes. So it's time to make life even easier for them by adding Instagram DMs as a channel in Engage. If your customers already use Facebook, 78.1% of them also use Instagram.
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